Shipping and Handling is additional when selecting USPS, or FedEx options. Freight rates vary according
to the following factors, number of pieces, overall weight, and the
FedEx is our preferred carrier, depending on the warehouse location. We pass on our discounted volume rates to our
All products are shipped with dimensional weights. Bulky containers such as the rigid boxes will have higher freight rates.
Delivery is the normal FedEx ground schedule, GoGoPak, is not responsible
if a carrier cannot meet the required delivery date as a result bad
weather, or other unforeseen events that may cause a delay. The GoGoPak team will always do their best to process and ship your order in an expedient manner.
Orders are not processed and shipped until payment, or credit card information is received.
Your order may have back orders. You are not charged for shipping
on back orders. If you would prefer to have a complete shipment,
please note this preference on your order form. Delivery can sometimes
be extended as a result.
As always, GoGoPak aims to be fair with regards to shipping expenses. If a rate at checkout seems questionable, or unusually high, please do not hesitate to inquire and we will investigate other rate options to determine accuracy or, if there are any savings to be applied.
If you would like to return or exchange product, please contact Customer Service at firstname.lastname@example.org. Returns must be in original condition and quantity. All returns are subject to a 25% re-stocking fee.
Returns must be handled within 2 weeks of the ship date. Some products are Non-Returnable (see Note below for details). A Return Authorization form issued by email from our Customer Service
must accompany the return parcel. The freight on return goods must be
handled by the customer and packed and returned in original condition.
The original freight on the order is not part of the refund to be
processed upon receipt. Refunds are processed within 30 days. For Returns that have been shipped FREE, the customer is responsible for original shipping costs.
Note:There are NO RETURNS or refunds on Custom Branded items, All Napkin Products, All Food-Safe Boxes (Bakery Boxes, Cupcake Boxes, Candy Boxes & Confection Boxes), Tin Boxes, and all Rigid Boxes including Hat Box Sets and Jewelry Boxes.
For product shipped incorrectly or in error, please contact Customer Service to process a call tag once verified.
If goods have arrived damaged, please contact email@example.com so we can assist with the courier claim. Please provide some digital photos of the damage.
Easy International Shipping Now Available
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo throughlive chator by e-mail.