CURRENCY & PRICING

GoGoPak.com orders Ship from our USA warehouses, pricing at GoGoPak.com is Wholesale in US funds, USD.
Canadian orders will incur import fees, these fees are collected after your order is placed by the courier or your customs broker.
As an option, Canadians can shop at GoGoPak.ca, although products and prices differ at this site (pricing at GoGoPak.ca is in Canadian funds, CAD, and ship from within Canada).

SHIPPING & HANDLING

Shipping and Handling is additional. Freight rates vary according to the following factors, number of pieces, overall weight, and the shipping location.

UPS is our preferred carrier, depending on the warehouse location. We pass on our discounted volume rates to our customers.

All products are shipped with dimensional weights. Bulky items such as the rigid boxes will have higher freight rates. UPS online does not always accurately calculate freight costs for bulky items, you may be contacted for additional freight after your order is placed, at this time you can agree or cancel your order with no cancellation fees.

Delivery is the normal UPS ground schedule, GoGoPak, is not responsible if a carrier cannot meet the required delivery date as a result bad weather, or other unforeseen events that may cause a delay. The GoGoPak team will always do their best to process and ship your order in an expedient manner.

INTERNATIONAL SHIPPING

We have partnered with www.shipito.com to service our customers Worldwide!

ShipItTo provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. ShipItTo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates, just register here www.shipito.com

ORDER SHIPPING TIME & PROCESSING:

Orders are shipped and processed according to the Availability shown on each product page. Note, we operate during business days only Monday - Friday. If you require your order for a specific date we recommend calling 1 877 648 6917 or emailing service@gogopak.com to ensure delivery. Transit time adds additional time to be delivered to your address. The transit time depends on the shipping service you select in checkout.

Orders are not processed and shipped until payment, or credit card information is received.

Your order may have back orders. You are not charged for shipping on back orders. If you would prefer to have a complete shipment, please note this preference on your order form. Delivery can sometimes be extended as a result.

As always, GoGoPak aims to be fair with regards to shipping expenses. If a rate at checkout seems questionable, or unusually high, please do not hesitate to inquire and we will investigate other rate options to determine accuracy or, if there are any savings to be applied.

RETURNS

If you would like to return or exchange product, please contact Customer Service at service@gogopak.com. Returns must be in original condition and quantity. All returns are subject to a 25% re-stocking fee.

Returns must be handled within 2 weeks of the ship date. Some products are Non-Returnable (see Note below for details). A Return Authorization form issued by email from our Customer Service must accompany the return parcel. The freight on return goods must be handled by the customer and packed and returned in original condition. The original freight on the order is not part of the refund to be processed upon receipt. Refunds are processed within 30 days.
For Returns that have been shipped FREE, the customer is responsible for original shipping costs.

Note: There are NO RETURNS or refunds on Custom Branded items, All Napkin Products, All Food-Safe Boxes (Bakery Boxes, Cupcake Boxes, Candy Boxes & Confection Boxes), Tin Boxes, and all Rigid Boxes including Hat Box Sets and Jewelry Boxes.

For product shipped incorrectly or in error, please contact Customer Service to process a call tag once verified.

DAMAGED GOODS

If goods have arrived damaged, please contact service@gogopak.com so we can assist with the courier claim and provide a credit. Please provide some digital photos of the damage.