How do I return an item?

If you would like to return product, please contact Customer Service at Supply your order number, product codes for return, and reason for the return.

Returns must be in original condition and quantity. All returns are subject to a
25% re-stocking fee.
Returns must be accompanied by the Return Authorization number issued by GoGoPak in order to have your refund processed in a timely manner.

Eligible Returns must be handled within 2 weeks of the ship date. Some products are Non-Returnable (see Note below for details). A Return Authorization form issued by email from our Customer Service must accompany the return parcel. The freight on return goods must be handled by the customer and packed and returned in original condition. The original freight on the order is not part of the refund to be processed upon receipt. Refunds are processed within 30 days.
For Returns that have been shipped FREE, the customer is responsible for original shipping costs.

Note: There are NO RETURNS or refunds on Custom Branded items, All Napkin Products, All Food-Safe Boxes (Bakery Boxes, Cupcake Boxes, Candy Boxes & Confection Boxes), Tin Boxes, and Rigid Boxes including Jewelry Boxes and Hat Box Sets.

PRODUCT COLOR ACCURACY: Product Colors display differently on desktop monitors, mobiles and tablets. We do our best to represent original color in our photography. We do not guarantee colors as we cannot control your visual display. For color referencing, we can provide the closest pantone color match, please request in advance at

If a Minimum order policy for a product is in place,
e.g. Berwick and Offray Ribbon, you may not circumvent the minimum order policy by returning part of the order. Return Authorizations will only be issued for a complete order. This also applies to Offray & Berwick ribbon faster shipping options with Minimum orders of $65.00.

For product shipped incorrectly or in error, please contact Customer Service to process a call tag once verified.

If goods have arrived damaged, please contact so we can assist with the courier claim. Please provide some digital photos of the damage.

There is a 25% Cancellation Fee - If your order is cancelled within 30 minutes of submitting, there is no cancellation fee. Otherwise, the order process has begun, products are allocated and prepared for shipping to you or to distribution. We cannot cancel most orders once they've begun. Please Review our Return Policy above.